Bio:David R. Donnelly

From ISFDB

David R. Donnelly is now established as a small scale independent publisher. His background is in high level solution design, and call and contact centre design, including interactive voice response, software engineering and hardware manufacture. Back in 1972, he joined the British Post Office, Telecommunications Division, and was named Apprentice of the Year in 1976. He represented the UK for Industrial Electronics in Holland at the International Skill Olympics of 1977. In 1983, he won the IBTE 'Fudge' Trophy for designing the 'Edgeley' call queuing system for use in Directory Enquiries. After leaving Manchester South Telephone Area, he spent 7 years with Birmingham Factories Division further developing his Edgeley, QUERC, and CMS100 call queuing systems that were then rolled out nationwide. He transferred to BT Laboratories at Adastral Park in 1990 building on his knowledge of operator services and interactive voice response. After obtaining his Masters degree in Telecommunications in 1997 from the University of London, he patented his approach to call queuing, developed a variety of call centre and voice infrastructure solutions, and also contributed to the W3C standard known as CCXML. He ran his own company "High Level Designs Ltd." from April 2008 up until March 2011. At that time, he authored and published a book (entitled "Designing in a Big Way"), a software product, a white paper and a journal article on subjects such as how to improve governance, collaboration, the design process and innovation within large organizations. For more information about David R. Donnelly including his publications, inventions, poetry, and astonomy, visit http://techdes001.wix.com/designer